Job Description
Join Our Remote Customer Service Team in Boston!
Are you ready to launch your career in customer service? Boston Tech Solutions is seeking motivated individuals for our remote Customer Service Representative positions in Boston, MA. No experience is required - we provide comprehensive training to set you up for success!
Why Work With Us?
- 100% remote work from anywhere in the US
- Competitive hourly pay plus performance bonuses
- Comprehensive paid training and ongoing development
- Health, dental, and vision benefits (full-time)
- Flexible scheduling options
Be part of a dynamic team supporting innovative tech solutions while enjoying the comfort of working from home. Apply today and start your journey in customer service excellence!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve product/service issues using troubleshooting guides
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Identify upsell opportunities during customer interactions
- Maintain positive customer satisfaction scores
Qualifications
- No prior experience required (training provided)
- High school diploma or equivalent
- Strong verbal and written communication skills
- Basic computer proficiency with internet navigation
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Positive attitude and problem-solving mindset
- Available to work flexible shifts including evenings/weekends