Job Description
Join our award-winning call center team in Philadelphia and make an immediate impact! We're urgently hiring energetic professionals to deliver exceptional customer experiences for Fortune 500 clients. This is your chance to launch a rewarding career in customer service with competitive pay, comprehensive training, and rapid advancement opportunities. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet key performance metrics (call volume, resolution time, CSAT)
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team leads to escalate complex issues
- Participate in ongoing training programs to enhance product knowledge
- Support seasonal projects and peak-hour coverage as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear articulation
- Ability to type 35+ WPM with data entry accuracy
- Proficiency with Microsoft Office and CRM software
- Adaptability to fast-paced, metrics-driven environment
- Positive attitude and resilience under pressure
- Reliable transportation to downtown Philadelphia location
- Availability to work flexible shifts including weekends