Job Description
Join our award-winning customer support team as a Local Chat Support Specialist in Houston! We're seeking passionate communicators to deliver exceptional real-time assistance to our growing client base. Enjoy a collaborative work environment with competitive benefits, flexible scheduling options, and opportunities for career advancement. No weekends required!
Responsibilities
- Provide instant support via live chat for technical and billing inquiries
- Resolve customer issues with empathy and efficiency using our CRM platform
- Document interactions accurately in our support ticketing system
- Collaborate with Tier 2 teams for complex technical escalations
- Contribute to knowledge base improvements and training materials
- Maintain 95%+ customer satisfaction score metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in chat/email support
- Exceptional written communication skills (100+ WPM typing speed)
- Proficiency with Zendesk, Intercom, or similar support platforms
- Ability to multitask across 3-4 chat conversations simultaneously
- Strong problem-solving skills with technical aptitude
- Must be authorized to work in the US immediately