Job Description
Join our award-winning customer service team and kickstart your career with immediate weekend openings! We're seeking motivated individuals to deliver exceptional support to our clients in a dynamic, fast-paced environment. Enjoy competitive pay, flexible scheduling, and comprehensive training – all while gaining valuable experience in one of Boston's top-rated call centers. Perfect for students, night owls, and those seeking weekend work-life balance!
Why Join Us?
- Competitive hourly wages with performance bonuses
- Comprehensive paid training
- Health benefits (after 90 days)
- 401(k) with company match
- Tuition reimbursement program
- Modern downtown Boston location
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, account issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to all company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal communication skills
- Ability to type 30+ WPM with accuracy
- Strong problem-solving abilities
- Weekend availability (Saturday/Sunday required)
- Basic computer proficiency