Job Description
Join TechConnect Solutions as a Customer Service Representative and become part of a dynamic team dedicated to exceptional client experiences. Enjoy the flexibility of remote work while serving customers across California and Virginia with our industry-leading support platform. We offer competitive weekly pay, comprehensive benefits, and career growth opportunities in a collaborative digital environment.
Why Work With Us?
- Weekly pay cycle for immediate financial flexibility
- 100% remote position with flexible scheduling
- Comprehensive health, dental, and vision benefits
- Professional development stipend
- Modern tech stack and cloud-based tools
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product concerns using CRM systems
- Document interactions and maintain detailed case records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
- Participate in ongoing training on products and services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- Self-motivated with reliable home office setup
- Ability to work flexible hours including weekends
- U.S. work authorization required