Job Description
Join our award-winning customer service team and become the voice of our brand! As a Customer Service Representative, you'll deliver exceptional support to our valued clients while enjoying the flexibility of remote work. We're seeking passionate individuals in the Austin area to join our dynamic team and drive customer satisfaction to new heights.
Our comprehensive benefits package includes:
- Competitive salary with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company matching
- Generous PTO and paid holidays
- Professional development stipend
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using established protocols and problem-solving skills
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex customer escalations
- Identify upsell opportunities and promote additional services when appropriate
- Maintain detailed knowledge of product offerings and company policies
- Meet or exceed performance metrics including CSAT and resolution times
Qualifications
- Minimum 2 years of customer service experience in a remote or hybrid environment
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce experience preferred)
- Strong problem-solving abilities and emotional intelligence
- High-speed internet connection and quiet home office space
- Ability to work independently while collaborating effectively in a virtual team
- Flexibility to work evenings/weekends as needed (rotating schedule)
- Associate degree or equivalent professional certification