Job Description
Join our award-winning team at Apex Support Solutions and launch your career in customer service! We're seeking passionate Remote Customer Service Representatives in Baltimore, MD to deliver exceptional support experiences. Enjoy comprehensive paid training, flexible remote work arrangements, and a supportive culture that values your growth.
What We Offer:
- Competitive hourly pay + performance bonuses
- Full benefits package (health/dental/vision)
- Paid professional development
- Modern home office equipment stipend
- Flexible scheduling options
Be part of a company recognized for employee satisfaction and client excellence!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities through consultative support
- Maintain service level agreements with average handle time under 4 minutes
- Contribute to process improvement initiatives
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (remote welcome)
- Typing speed 40+ WPM with 98% accuracy
- Proficiency in CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Quiet home workspace with reliable internet
- Availability to work evenings/weekends as needed
- Positive attitude and resilience in fast-paced environments