Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy the flexibility of remote work with weekly pay! We're seeking empathetic professionals to deliver exceptional support to clients across California and North Carolina. This full-time role offers competitive compensation, comprehensive training, and a supportive virtual environment where you can thrive professionally while maintaining work-life balance.
As a key member of our client success team, you'll handle inbound inquiries via phone, email, and chat, resolve issues efficiently, and document interactions accurately. We value proactive problem-solvers who can maintain composure in dynamic situations while upholding our service excellence standards.
What We Offer:
- Weekly pay schedule
- 100% remote work arrangement
- Comprehensive health benefits
- Professional development stipend
- Virtual team-building activities
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction ratings
- Resolve billing, technical, and service issues within SLA targets
- Update CRM systems accurately and maintain detailed case documentation
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities through needs-based conversations
- Participate in weekly performance reviews and training sessions
- Adhere to HIPAA and data security protocols for all interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in healthcare/tech industry
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional written and verbal communication skills
- Ability to work independently in remote environment
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends
- Resident of California or North Carolina required