Job Description
Join our award-winning remote team as a Customer Service Representative and deliver exceptional experiences from home! We're seeking dynamic individuals to support clients across Denver and New York in a full-time, fully remote role. Enjoy competitive pay, comprehensive benefits, and career growth opportunities with a forward-thinking leader in customer experience solutions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues, billing concerns, and product questions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with cross-functional teams to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Ability to work independently in a remote environment
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Flexible schedule availability including evenings/weekends