Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to customers across the Detroit metro area and Ohio. Enjoy the flexibility of remote work while making a tangible impact in your community. Full training provided with immediate start opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Flexibility to work rotating weekends/shifts