Job Description
Join ConnectCare Solutions as a remote Customer Service Representative and transform lives through exceptional support! We're seeking passionate individuals to deliver outstanding service to our clients while enjoying the flexibility of working from home. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within a dynamic healthcare support environment. Be part of a team that values your expertise and empowers you to make a real difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing claims, appointment scheduling, and insurance verification efficiently
- Document all interactions accurately in our CRM system while maintaining HIPAA compliance
- Collaborate with clinical teams to address complex patient concerns
- Meet/exceed monthly performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in healthcare or insurance
- Exceptional verbal/written communication and active listening skills
- Proficient in CRM platforms (Salesforce) and Microsoft Office Suite
- Ability to multitask in fast-paced digital/phone environments
- Strong problem-solving abilities with attention to detail
- Must have reliable home office setup with high-speed internet