Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and become a vital part of our award-winning remote team! We're seeking empathetic professionals to deliver exceptional support during weekend shifts while enjoying the flexibility of working from home. This role offers competitive pay, comprehensive training, and opportunities for career growth within our dynamic healthcare services organization.
As a key member of our customer experience team, you'll handle inquiries with compassion and precision, ensuring patient satisfaction while maintaining strict confidentiality. Our supportive culture values work-life balance, making this ideal for weekend professionals seeking meaningful remote work.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve patient billing questions and insurance claim issues efficiently
- Update and maintain accurate customer records in our CRM system
- Collaborate with internal teams to resolve complex service escalations
- Meet and exceed weekly performance metrics for call quality and resolution times
- Adhere to HIPAA compliance standards and data security protocols
- Contribute to continuous improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in healthcare or BPO industry
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced environment with minimal supervision
- Strong problem-solving abilities and conflict resolution techniques
- Weekend availability (Saturday/Sunday) and reliable home office setup
- Background check and drug screen required post-offer