Job Description
Join our award-winning customer service team at Nexus Connect Solutions! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. As a remote Customer Service Representative based in Long Beach, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We offer competitive pay, comprehensive benefits, and a supportive virtual environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Collaborate with team leads to escalate complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center setting
- Exceptional verbal/written communication skills
- Proficient with CRM platforms (Salesforce/Zendesk)
- Quiet, dedicated home office with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with strong attention to detail