Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home! Pacific Connect Solutions is seeking motivated Customer Service Representatives to support our clients in the Long Beach area. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a real impact.
Why You'll Love Working With Us:
- 100% remote work opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing training and career advancement
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, service issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and data security standards
- Participate in quarterly performance reviews and training sessions
Qualifications
- Minimum 1 year customer service or call center experience
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal communication and active listening skills
- Proficient in CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Positive attitude and commitment to customer satisfaction