Job Description
Join our award-winning customer support team and become the voice of our brand! CustomerFirst Solutions is urgently hiring passionate Customer Service Representatives for fully remote positions based in Memphis, TN. Enjoy a flexible work-from-home environment while delivering exceptional experiences to our valued clients. We offer competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, tech-driven workplace.
Why Choose Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Home office equipment stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain product knowledge through continuous training modules
- Meet performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to enhance customer value
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (remote preferred)
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet and quiet home office space
- Ability to work flexible hours including evenings/weekends