Job Description
Join Our Award-Winning Remote Team in San Antonio!
Are you a people person with a passion for problem-solving? CustomerFirst Solutions is seeking exceptional Customer Service Representatives to join our remote workforce in San Antonio, TX. Enjoy the flexibility of working from home while making a real impact on our clients' experiences.
We provide comprehensive paid training, career advancement opportunities, and a supportive virtual environment. Our competitive compensation package includes hourly pay plus performance bonuses, health benefits, and unlimited PTO. Help us redefine customer excellence!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and complaints efficiently using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and satisfaction
- Identify opportunities to improve service quality
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Type 40+ WPM with high accuracy
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Texas residency required (San Antonio preferred)