Job Description
Join our award-winning customer experience team at GlobalConnect Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support remotely from San Francisco. Enjoy competitive compensation, comprehensive benefits, and flexible work arrangements while making a tangible impact on our clients' success. This full-time remote position offers career growth opportunities in a dynamic, inclusive environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed KPIs including CSAT scores and resolution times
- Collaborate with cross-functional teams to improve service quality
- Participate in continuous training programs
- Identify process improvement opportunities
Qualifications
- 2+ years customer service/call center experience
- Excellent communication and problem-solving skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently in remote setting
- Strong typing skills (40+ WPM)
- High-speed internet connection
- Flexible availability including evenings/weekends
- BA/BS or equivalent experience