Job Description
Join our award-winning customer support team and become the voice of innovation! We're seeking passionate Customer Service Representatives to deliver exceptional remote support from San Jose, CA. Enjoy flexible hours, competitive benefits, and the opportunity to grow with a tech leader. Immediate start available for qualified candidates who thrive in dynamic environments.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities to enhance customer value
- Participate in weekly training to master product knowledge
- Maintain 25+ daily resolution targets with quality metrics
Qualifications
- 2+ years customer service experience in tech industry
- Proficiency with Zendesk/CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently in remote setting
- High-speed internet connection required
- Spanish bilingual preferred
- Flexible availability for US Pacific time shifts