Job Description
Join our award-winning customer success team as a Remote Customer Service Representative in sunny San Jose, CA! We're seeking tech-savvy professionals to deliver exceptional experiences for our Silicon Valley clients. Enjoy flexible remote work with full benefits and immediate start opportunities. Transform customer interactions into loyalty while advancing your career in a dynamic tech environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Master CRM systems to document interactions and track resolution metrics
- Collaborate with engineering teams to escalate technical issues
- Proactively identify upsell opportunities for premium services
- Maintain detailed knowledge base articles for self-service solutions
- Participate in daily stand-ups and quarterly innovation sprints
Qualifications
- 2+ years B2B/B2C customer service experience in tech sector
- Proficiency with Zendesk/Salesforce and remote collaboration tools
- Exceptional written and verbal communication skills
- Ability to troubleshoot complex technical issues
- Associate degree or equivalent certification required
- Proven track record of exceeding performance targets
- Authorized to work in USA with reliable home office setup