Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're urgently seeking empathetic professionals to deliver exceptional support experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact on our clients' satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and product knowledge
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve escalated concerns
- Meet/exceed performance metrics for response time and resolution
- Identify opportunities to improve customer experience
Qualifications
- 1+ years customer service experience in remote/hybrid setting
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- Strong problem-solving abilities and emotional intelligence
- High-speed internet and quiet home workspace
- Flexible availability including evenings/weekends
- Valid Washington or Georgia state residency