Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Jacksonville, FL! We're urgently hiring empathetic professionals to deliver exceptional support experiences while working from the comfort of your home. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits in a thriving tech environment.
As a key member of our support ecosystem, you'll resolve inquiries efficiently, build lasting client relationships, and contribute to our 98% customer satisfaction rate. Perfect for detail-oriented communicators seeking career growth in a dynamic remote setting.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Process orders, returns, and billing adjustments using CRM software
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities and cross-reference product solutions
- Maintain 95% quality assurance score on call audits
- Participate in weekly team training sessions
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- High-speed internet connection and quiet home office
- Ability to work flexible shifts including weekends
- Proficient in Microsoft Office Suite
- Experience in SaaS or tech industry preferred
- High school diploma or equivalent (Bachelor's a plus)