Job Description
Join a Top-Tier Team Working from Home!
Horizon Support Solutions is looking for passionate and detail-oriented individuals to join our remote customer service team. We are currently hiring for positions supporting clients in both California and Illinois. If you are looking for a stable career with a weekly pay schedule and the flexibility to work from the comfort of your home, this is the perfect opportunity for you.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the highest level of support. We pride ourselves on a culture of respect, growth, and efficiency.
Why Apply With Us?
- Weekly Pay: Get paid every week, not bi-weekly, so you never have to wait for your hard-earned money.
- 100% Remote: Work from anywhere in the US (including CA and IL residents).
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Modern Tools: We provide state-of-the-art CRM software and equipment.
Your Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues efficiently while maintaining a positive, empathetic tone.
- Accurately document customer interactions and feedback in the company database.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Follow company policies and procedures to maintain compliance and quality standards.
What We're Looking For:
- High school diploma or equivalent; previous customer service experience is a plus but not required.
- Excellent verbal and written communication skills in English.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to navigate computer systems and multiple tabs simultaneously.
- A positive attitude and a strong desire to help others succeed.
Responsibilities
- Manage Inquiries: Respond to customer emails, chats, and phone calls professionally and efficiently.
- Problem Resolution: Identify the root cause of customer issues and provide effective solutions.
- CRM Management: Log interactions accurately in our Customer Relationship Management system.
- Policy Adherence: Ensure all communications comply with company guidelines and regulations.
- Team Collaboration: Communicate escalations and feedback to team leads to improve processes.
- Product Knowledge: Stay updated on product features and service updates to answer questions accurately.
Qualifications
- Communication: Exceptional verbal and written English skills with a professional demeanor.
- Experience: Previous customer service or support experience is preferred.
- Technical: Basic computer proficiency and typing skills.
- Reliability: Consistent internet connection and ability to work scheduled shifts.
- Location: Must reside in the United States (Open to California and Illinois residents).