Job Description
Join Elite Solutions Group as a Customer Service Representative in sunny Tampa, Florida! We're seeking passionate individuals to deliver exceptional customer experiences through multiple channels. Enjoy comprehensive paid training, career advancement opportunities, and a supportive team environment. If you thrive in fast-paced settings and excel at problem-solving, this is your chance to grow with an industry leader.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and response times
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Basic computer literacy with MS Office Suite
- Positive attitude and resilience under pressure