Job Description
Join Tampa's premier call center team at our exclusive hiring event! Sunshine Solutions Group is seeking dynamic Customer Service Representatives to deliver exceptional client experiences in our state-of-the-art downtown facility. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. Our supportive environment values work-life balance and offers daily bonuses for top performers. Perfect for career changers or experienced professionals ready to thrive in a growth-oriented culture. Apply now to secure your spot at our October 15th event!
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries, billing issues, and technical support requests
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads to optimize service delivery
- Participate in ongoing training programs
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (including weekends)
- Professional demeanor under pressure
- Basic typing proficiency (35+ WPM)