Job Description
Join our award-winning customer support team in Sacramento! We're urgently seeking empathetic and tech-savvy Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This is your chance to launch a rewarding career with immediate start date and comprehensive training provided.
Why Join Us?
- Competitive hourly pay + performance bonuses
- 100% paid health/dental/vision insurance
- Tuition reimbursement program
- Clear advancement path to team lead/supervisor
- Modern downtown Sacramento office with free parking
Responsibilities
- Handle 50-70 inbound/outbound customer calls daily via phone/email/chat
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions in Salesforce with 98% accuracy
- Meet/exceed monthly KPIs: 90+ CSAT, <30 AHT, 95% FCR
- Collaborate with technical support teams for complex escalations
- Participate in weekly improvement workshops
Qualifications
- 1+ years customer service experience in call center environment
- Proficient in CRM tools (Salesforce/Zendesk preferred)
- Typing speed: 45+ WPM with 98% accuracy
- Ability to multitask across digital channels
- Flexible availability (weekends/holidays required)
- High school diploma or equivalent (degree preferred)
- Pass background check/drug screening