Job Description
Join our award-winning team as a Local Customer Service Representative and make a real impact in your community! We're urgently hiring dedicated professionals in Jacksonville, FL and Ohio to deliver exceptional customer experiences. Enjoy the flexibility of work-from-home opportunities while representing leading brands. No weekend or evening shifts!
As a valued member of our customer success team, you'll resolve inquiries, build relationships, and drive satisfaction. We provide comprehensive training, career growth paths, and a supportive remote work environment. Apply today and start your rewarding career journey!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate customer records
- Meet performance metrics for resolution time and satisfaction scores
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Excellent verbal/written communication skills
- Proficient with Windows, CRM software, and multitasking
- Strong problem-solving and conflict resolution abilities
- Reliable home office setup with high-speed internet
- Ability to work independently with minimal supervision