Job Description
Join our award-winning team as a Customer Service Representative in Cleveland, Ohio! We're urgently hiring compassionate professionals to deliver exceptional customer experiences. Special hiring event in Florida – attend to apply in person! Enjoy competitive pay, comprehensive benefits, and career growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions and maintain accurate records
- Collaborate with team to improve service processes
- Meet performance metrics for satisfaction and efficiency
- Handle escalated issues with professionalism
- Support product knowledge initiatives
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Ability to work flexible shifts
- Proficient with CRM software
- Strong attention to detail
- Positive attitude under pressure