Job Description
Join our award-winning customer service team at Peak Performance Solutions! We're urgently seeking passionate individuals to deliver exceptional support experiences for our diverse clientele in Colorado Springs. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a dynamic work environment where your voice matters. If you thrive in fast-paced settings and possess a natural talent for problem-solving, this is your chance to make an impact while advancing your career with a forward-thinking organization.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and live chat
- Resolve complex technical issues using CRM systems (Salesforce/Zendesk)
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed performance metrics (CSAT, FCR, AHT targets)
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- Minimum 2 years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms and ticketing systems
- Exceptional verbal/written communication skills
- Ability to de-escalate high-stress situations calmly
- Detail-oriented with strong organizational abilities
- Flexibility to work rotating shifts including weekends
- High school diploma or equivalent (degree preferred)
- Colorado residency required (no relocation assistance)