Job Description
We are currently hosting a Major Hiring Event for Customer Service Representatives in both Memphis, TN and New York! Join a dynamic team where your voice matters and your career can grow.
As a Call Center Agent, you will be the first point of contact for our valued clients. We offer immediate start dates, competitive pay, and comprehensive training programs designed to help you succeed from day one.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries and complaints efficiently while maintaining high satisfaction scores.
- Identify customer needs and offer appropriate solutions or upsell products.
- Update customer records accurately and securely in our CRM database.
- Collaborate with team leads and support staff to meet daily and weekly performance targets.
- Provide feedback on common customer issues to help improve service quality.
- Adhere to all company policies and call center compliance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Previous call center or customer service experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer applications and typing speed of 40+ WPM.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Must be legally authorized to work in the United States.