Job Description
Join our award-winning customer service team as a Full-Time Call Center Agent in Columbus, OH! We offer comprehensive paid training, competitive benefits, and career growth opportunities. No experience required – we’ll teach you everything you need to succeed in a dynamic, supportive environment.
What We Offer:
- Full-time schedule with consistent hours
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for advancement
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Identify upsell opportunities for existing customers
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Columbus facility
- No prior call center experience necessary
- Must pass background check