Job Description
Join GlobalConnect Solutions' award-winning team as a Customer Service Representative in Austin! We're urgently hiring for immediate full-time roles with competitive compensation and career growth opportunities. Our Austin team supports clients nationwide while our New York hiring event offers additional positions for exceptional candidates.
What We Offer:
- Comprehensive benefits package including health/dental/vision
- 401(k) with company match
- Paid training and professional development
- Modern downtown Austin workspace with flexible scheduling
- Performance bonuses and advancement pathways
Be part of a culture that values your voice and invests in your success. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve escalated cases
- Meet/exceed KPIs for customer satisfaction and resolution times
- Contribute to process improvement initiatives
- Represent company values in all client interactions
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-volume environments
- Strong problem-solving abilities and attention to detail
- Flexibility to work occasional weekends/holidays
- High school diploma or equivalent (degree preferred)