Job Description
Join Omaha Connect Solutions as a Work From Home Customer Service Representative and become the voice of our brand during critical night hours. This remote role offers the flexibility of working from your home office while delivering exceptional service to customers across the Midwest. We provide comprehensive training, competitive benefits, and a supportive virtual team environment designed to help you thrive professionally.
What You'll Gain:
- Industry-leading compensation with performance-based incentives
- Comprehensive health, dental, and vision coverage
- 401(k) matching program
- Tuition reimbursement for career development
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shifts
- Resolve complex billing, technical, and account-related issues with empathy and efficiency
- Document all interactions accurately in Salesforce CRM system
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain 95%+ customer satisfaction scores and SLA compliance
- Proactively identify process improvement opportunities
- Complete monthly product knowledge certification training
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience, preferably in B2B or tech support
- Proficiency with CRM software (Salesforce) and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to troubleshoot technical issues remotely
- Reliable high-speed internet (25+ Mbps) and quiet workspace
- Must be available for night shifts (10 PM - 6 AM CT)
- Resident of Omaha metropolitan area required