Job Description
Join our dynamic team as a Customer Service Representative in Sacramento! We're urgently hiring for multiple positions at our upcoming hiring event. This is your chance to launch a rewarding career in customer support with competitive pay and comprehensive benefits. As a key member of our client experience team, you'll resolve inquiries, build lasting relationships, and drive satisfaction through exceptional service. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexibility to work evenings/weekends if needed