Job Description
Join our award-winning team as a Customer Service Representative in Philadelphia! We're urgently hiring passionate professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Special Hiring Event in Georgia! Attend our exclusive recruitment fair in Atlanta on October 28th for on-the-spot interviews and same-day offers. Limited spots available—register now!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify opportunities to improve customer experience
- Train on new products/services quarterly
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong written/verbal communication skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to multitask in fast-paced settings
- Problem-solving mindset with attention to detail
- Flexible availability including weekends