Job Description
Join our award-winning customer service team immediately! ConnectCare Solutions is urgently hiring motivated Customer Service Representatives for fully remote positions based in Oklahoma City. No commute required – serve customers from the comfort of your home while building a rewarding career with industry-leading benefits and growth opportunities.
We're seeking empathetic communicators to deliver exceptional support experiences. As a key member of our team, you'll resolve inquiries, build customer loyalty, and contribute to our mission of making healthcare accessible and human-centered. Training provided – no prior healthcare experience needed!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, appointment scheduling, and service-related issues
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with clinical teams to address complex patient concerns
- Meet/exceed performance metrics for quality and resolution time
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in healthcare or BPO environment
- Exceptional verbal/written communication skills with neutral accent
- Proficient in multitasking with CRM software (e.g., Salesforce, Zendesk)
- Reliable home office setup with high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities