Job Description
Join our award-winning team as a Local Customer Service Representative in Washington DC! We're urgently hiring individuals with a passion for helping others. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities. No experience required – we'll equip you with all the tools to succeed in a dynamic, supportive environment. Help shape how our community interacts with essential services while building a stable future with a company that invests in its people.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from local residents with professionalism and empathy
- Resolve customer issues regarding billing, services, and account management
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to improve customer experience and process efficiency
- Meet/exceed performance metrics for call resolution and satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills and active listening abilities
- Basic proficiency with Windows OS and customer service software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Reliable transportation to our downtown DC office
- Must pass background check and drug screening
- Positive attitude and commitment to exceptional service