Job Description
Join our award-winning team as a Customer Service Representative in Fresno, CA! We're urgently hiring individuals with a passion for helping others. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions in CRM systems with accuracy
- Meet/exceed performance metrics for quality and speed
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-first mindset
- Reliable transportation to our Fresno location
- Must pass background check and drug screening