Job Description
Are you a dedicated problem-solver with a passion for delivering exceptional customer experiences? Apex Solutions Inc. is seeking a dynamic Customer Service Representative to join our high-performing team in Denver, CO. We are currently offering immediate start opportunities for qualified candidates looking to make an impact.
As a vital part of our support team, you will be the face of our brand, ensuring our clients receive the assistance they need with efficiency and empathy. We provide a collaborative environment, competitive benefits, and ample opportunities for career growth.
Why Join Us?
- Immediate start available.
- Competitive hourly pay ($18 - $22/hr).
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling and remote/hybrid options.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues and complaints with patience, professionalism, and a focus on resolution.
- Accurately process orders, returns, refunds, and exchanges.
- Maintain detailed and up-to-date customer records in the CRM system.
- Provide accurate product and service information to guide customers.
- Collaborate with internal teams to escalate and resolve escalated issues.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory for immediate hires.
- Excellent verbal and written communication skills.
- Strong computer proficiency and ability to learn new software quickly.
- Ability to multitask and work effectively in a fast-paced environment.
- Must be available for shift work including evenings and weekends.