Job Description
Join our dynamic team in Fort Worth, TX! We're urgently hiring enthusiastic Customer Service Representatives for our growing operations. This is your chance to launch a rewarding career with a company that values growth and work-life balance. On-the-spot interviews available at our hiring event! Enjoy competitive pay, comprehensive benefits, and a supportive environment where your contributions matter.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution time
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to thrive in a fast-paced, target-driven environment
- Must be available for flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities