Job Description
Join our dynamic team at Global Connect Solutions during our exclusive hiring event for Customer Service Representatives! We're urgently seeking passionate professionals to deliver exceptional customer experiences in our Atlanta headquarters. This is your opportunity to launch a rewarding career with industry-leading training, competitive compensation, and a supportive work environment. Immediate start dates available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support and billing teams to ensure seamless resolutions
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Proactively identify upsell opportunities and cross-reference client needs
- Participate in ongoing product knowledge training and team workshops
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in BPO or retail environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills and active listening
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask in fast-paced, high-volume settings
- Reliable transportation and flexible availability (including weekends)
- Must pass background check and drug screening