Job Description
Join our award-winning team as a Customer Service Representative in sunny Tampa, Florida! We're urgently hiring motivated individuals with a passion for customer excellence. Enjoy comprehensive paid training, competitive benefits, and a supportive environment where your growth is prioritized. Help us deliver exceptional experiences while building a fulfilling career.
What We Offer:
- Full-time positions with paid training (4 weeks)
- Health, dental, and vision insurance
- Paid time off and holidays
- Career advancement opportunities
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity metrics
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency in MS Office and CRM platforms
- Strong problem-solving and communication skills
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screen
- Positive attitude and resilience under pressure