Job Description
Join Virginia Beach's Premier Call Center Team Immediately! We're hosting an urgent hiring event for motivated individuals seeking dynamic customer service roles. Coastal Connect Solutions offers competitive pay, comprehensive benefits, and career growth opportunities. No experience required – we provide paid training!
Event Details:
- Date: October 15, 2023
- Time: 9:00 AM - 4:00 PM
- Location: 451 Atlantic Avenue, Virginia Beach, VA 23451
- Bring: Resume, valid ID, and enthusiasm!
Enjoy our modern downtown office with ocean views, flexible scheduling, and performance bonuses. Apply today and start your rewarding career tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs: Average Handle Time (AHT), First Call Resolution (FCR)
- Collaborate with team leads to improve service protocols
- Participate in monthly product knowledge training
- Maintain HIPAA/GDPR compliance in all communications
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to type 35+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Virginia Beach location
- Flexible availability including evenings/weekends