Job Description
Join our dynamic team at Global Customer Solutions Inc. for an exclusive weekend hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences while enjoying competitive compensation and flexible scheduling. This is your opportunity to launch a rewarding career in one of America's most vibrant cities.
As a cornerstone of our client success team, you'll be the voice of our brand, resolving inquiries with professionalism and empathy. We provide comprehensive training, career advancement pathways, and a supportive culture that values work-life balance. Don't miss this limited-time chance to join our Baltimore-based team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% accuracy
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions and maintain detailed case histories in Salesforce
- Meet/exceed weekly performance metrics including CSAT and resolution targets
- Collaborate with technical teams to resolve complex escalations
- Participate in weekend rotational shifts (Sat/Sun) with weekday flexibility
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced, high-volume settings
- Weekend availability with weekday flexibility required
- Valid US work authorization and clean background check