Job Description
Launch Your Career in Customer Service with Paid Training!
Join our dynamic team at MetroConnect Solutions as a Weekend Customer Service Representative. We're seeking passionate individuals to deliver exceptional support to our Detroit-area customers. No prior experience required—comprehensive paid training ensures you start with confidence. Enjoy competitive pay, weekend flexibility, and opportunities for advancement in a supportive environment.
Why Join Us?
- Comprehensive paid training program (4 weeks)
- Weekend shift flexibility (Sat/Sun 8am-6pm)Health benefits, retirement plans, and performance bonuses
- Collaborative culture focused on growth
Perfect for career changers, recent graduates, or anyone seeking weekend work-life balance. Apply today to start your journey in customer service excellence!
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics (CSAT, resolution time)
- Collaborate with cross-functional teams to enhance service
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving skills
- Basic computer proficiency (MS Office, CRM systems)
- Weekend availability (mandatory Sat/Sun shifts)
- Positive attitude and customer-first mindset
- Ability to multitask in a fast-paced environment