Job Description
Join Nexus Solutions' award-winning customer service team! We're hosting an exclusive hiring event for passionate individuals to represent our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a modern downtown Minneapolis workspace. No experience required – we provide paid training!
Event Details:
• Date: October 15, 2023
• Time: 9:00 AM - 4:00 PM
• Location: 300 Marquette Ave, Minneapolis
• On-site interviews and same-day offers available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and billing concerns efficiently
- Document interactions in CRM system with 100% accuracy
- Meet/exceed quality and performance metrics
- Collaborate with team members to improve service delivery
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and customer-first mindset
- Basic computer proficiency (typing 25+ WPM)