Job Description
Join our dynamic team at Elite Support Solutions and become the voice of excellence! We're seeking passionate Customer Service Representatives for weekend shifts to deliver exceptional experiences to our valued clients. This role offers competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. If you thrive in fast-paced settings and love helping people, this is your chance to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Maintain high customer satisfaction scores (CSAT)
- Participate in weekend team meetings and training sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently in a remote/hybrid setting
- Flexibility to work weekends (Sat/Sun) and holidays
- Problem-solving mindset with attention to detail
- Positive attitude and resilience under pressure