Job Description
Join PeakConnect Solutions as a Customer Service Representative and become the voice of excellence for our clients in Colorado Springs! We're hosting an exclusive hiring event for weekend shift positions where you'll deliver exceptional support while enjoying a dynamic work environment. This role offers competitive pay, comprehensive benefits, and opportunities for career growth. If you're passionate about problem-solving and thrive in a fast-paced setting, apply now to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and update account information
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including resolution times and quality standards
- Contribute to process improvements through feedback and innovation
Qualifications
- 1+ years of customer service experience in a high-volume environment
- Exceptional verbal/written communication skills with strong active listening
- Proficiency in CRM platforms (e.g., Salesforce, Zendesk) and MS Office
- Ability to work flexible weekends with occasional holiday availability
- Strong problem-solving skills and emotional intelligence
- High school diploma or equivalent; associate degree preferred