Job Description
Join our dynamic team at Oakland Customer Service Center as a Weekend Shift Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences during weekend hours. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Perfect for students, parents, or anyone seeking weekend opportunities. Apply now and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, complaints, and billing issues efficiently
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with team members to escalate complex cases and ensure seamless resolutions
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Participate in weekend shift rotations and occasional overtime as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional verbal/written communication and active listening abilities
- Ability to work independently in a fast-paced weekend environment
- Flexibility to work Saturdays and Sundays (6 AM - 6 PM shifts)
- Positive attitude with problem-solving mindset and patience