Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking passionate individuals to deliver exceptional support during weekend shifts in our Long Beach headquarters. This is your chance to make a real impact while enjoying competitive pay, comprehensive benefits, and a vibrant team environment. Immediate start available for qualified candidates ready to elevate our customer experience.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using CRM tools
- Document interactions accurately in Salesforce and escalate complex cases
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain high CSAT scores while meeting weekly KPI targets
- Participate in weekend team huddles and ongoing training sessions
Qualifications
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work independently during weekend shifts (Sat/Sun 6AM-2PM)
- High school diploma or equivalent; college degree preferred
- Spanish bilingual certification a major plus
- Positive attitude and adaptability to changing priorities