Job Description
Join our award-winning customer service team in Fresno! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional experiences for our clients. This is a full-time position with competitive benefits and growth opportunities. Our hiring event provides immediate interviews – no waiting!
Why You'll Love Working With Us:
• Comprehensive training program
• Health insurance and retirement benefits
• Paid time off and holidays
• Career advancement pathways
• Collaborative team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service processes
- Participate in weekend shift rotations (Sat/Sun 8am-6pm)
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficient with Windows OS and CRM software
- Typing speed of 40+ WPM
- Fluent in English (Spanish bilingual a plus)
- Availability to work weekends and holidays
- Positive attitude under pressure